Sprint fires 1,000 customers... - Sportbike Addicts

**John712** · 07-10-2007, 12:53 PM

The cell-phone company cans some of its customers for complaining too much. Told 'we are unable to meet your current wireless needs,' they have a month to find a new provider.

Sprint Nextel is hanging up on 1,000 of its cell-phone subscribers because, the company said, they complained too much.
Sprint Nextel (S, news, msgs), which ranked at the top of MSN Money's Customer Service Hall of Shame in April, apparently didn't appreciate when people called their customer-service lines to voice complaints, The Wall Street Journal reported Saturday. So the company told those unhappy customers to hit the road.
"The number of inquiries you have made to us . . . has led us to determine that we are unable to meet your current wireless needs," Sprint said in its letter.
The letter, dated June 29 and reproduced on the Web site gizmodo.com, tells customers: "We understand that having to switch to another wireless carrier may be an inconvenience. . . . So, a credit has been applied to your account to bring your current balance to zero." Sprint also said it would waive its early termination fee.
But those dumped customers don’t have much time to act. Sprint said it would terminate their contracts, giving those customers until the end of July to find new wireless carriers.
After Sprint was told that it ranked at the bottom of MSN Money’s customer service rankings, a spokeswoman said that "there are definitely areas within customer service where we need to improve" and that "our CEO and others all have said we're committed to doing that."

Lucky7 · 07-10-2007, 01:43 PM

lol they should rename that department Customer Diservice. I'd switch if my cell phone company can't satisfy the most demanding consumers. Sprint blows moose cock. Shit, they did them a favor by dumping them without a termination fee and crediting their account.

SAXON117 · 07-10-2007, 01:47 PM

SilverDragon · 07-10-2007, 02:09 PM

That's awesome... sounds like some cool executives though!

I guess the rest of the customers will now bring up their average!

***Cakes206*** · 07-10-2007, 02:23 PM

Heard on the news that a big problem is that other people were asking for other customer's stuff i.e. I wouldn't be able to call on someone else's behalf for whatever the issue was.

RCM78 · 07-10-2007, 03:51 PM

We lost nextel service today around 2pm... 1000+ phones just lost service. I wonder if someone forgot to pay there bill...

**FigNewTon** · 07-10-2007, 03:52 PM

Quote:

Originally Posted by Lucky7

Shit, they did them a favor by dumping them without a termination fee and crediting their account.

jcblitz · 07-11-2007, 09:36 AM

http://consumerist.com/consumer/excl...ice-277026.php

Sprint announced Monday it was canceling the accounts of around 1,000 people who called customer service too much. At first blush, it might sound like a pretty jerk thing to do, have bad service and then punish people who complain, but we spoke with one of our most reliable Sprint insiders, who had a different side to the story: the terminated customers were scamming Sprint, calling in again and again, just to get free service credits.

NYCSTRIPES · 07-11-2007, 10:50 AM

I have had Sprint for years, they are pretty bad. I am going to cal land see if they'll let me get included in the 1000 (

..I hope) that can have their contracts voided without fees.
Ken

ezpunkx · 07-11-2007, 11:13 PM

We had about 10 phones with nextel, as soon as they merged with sprint we started to have problems, and the customer service turned to absolute shit. So we cancelled all the contracts and moved to verizon.