Quote:
Originally Posted by rpm cycle works
You should have came to us. We would have taken care of you!
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Believe me, I truly would have, but their price was just unbeatable for that... if I knew the headache involved, it wouldn't have been worth it...
This is where I'm at. After contacting both customer service AND the site contact box, I finally had an RMA return/exchange request form emailed to me, filled it out, and faxed it to them. They have it in the paper work that I'm responsible for the shipping charges, which is a big no no since this had nothing to do with me, and now I have to wait until Monday to call their 800 number. I didn't hear anything back from them about the return request either. I'm guessing it's more of a case of a company that's too big for their own staffing's abilities.
Save yourself the hassle for now on and purchase through local dealers... RPM Cycle Works specifically.